Senior Customer Implementation Specialist
Core
Strategic advisor leading high-complexity, end-to-end implementations for large, multi-site enterprise clients in the HR and Payroll domain.
Role type
Senior Customer Implementation Consultant (Strategic IC)
Builds
Scalable implementation processes, documentation, and templates for Workstream's HR and Payroll platform
Domain
HRIS / Payroll / B2B SaaS
Required skills
SaaS implementation leadership, change management, project management, stakeholder management, process design, cross-functional collaboration, mentoring, Salesforce proficiency
Preferred skills
Payroll compliance knowledge, HRIS domain expertise, startup experience
Technologies
Salesforce, Project Management Software
Responsibilities
Lead high-complexity implementations for large, multi-site customers; Act as a strategic consultant guiding clients through best practices; Serve as a product specialist educating clients and recommending configurations; Own the end-to-end project lifecycle; Collaborate with Sales, Product, and Engineering; Build and improve scalable implementation processes; Deliver executive-level presentations; Mentor team members
Seniority
Senior, hands-on IC with mentorship responsibilities