Customer Success Manager
Core
Primary customer representative embedded with mission partners to support the implementation of Zero Trust data encryption products and drive user adoption for federal and national security customers.
Role type
Senior Customer Success Manager (Federal/Defense)
Builds
Zero Trust data encryption software and hardware solutions for US Federal agencies and the Intelligence Community
Domain
National Security / Defense Technology / Cryptography
Required skills
Knowledge of encryption techniques, secure network protocols, US Federal agency missions, account renewal management, budget management, on-site presence, stakeholder navigation
Preferred skills
Government contract vehicle management (AWS ICMP, IDIQs), government cloud platforms (AWS GovCloud, Azure Government), business development
Technologies
Zero Trust architecture, encryption protocols, AWS GovCloud, Azure Government
Responsibilities
Guide successful product integration within federal environments, maintain proactive on-site presence to ensure user satisfaction, organize and track customer subscription renewals, coordinate with corporate and defense-tech partners, explain cryptographic and architectural concepts to technical and non-technical leadership, act as the voice of the customer to shape the roadmap
Seniority
Senior, hands-on IC
