Senior People Advisor
Core
Senior HR service advisor resolving complex employee inquiries across benefits, payroll, compensation, and policies while driving service process improvements.
Role type
Senior IC HR Service Advisor
Builds
HR service processes, knowledge resources, and digital service tools
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
Complex HR query resolution, HR case management, HR policy interpretation, cross-functional coordination, HRIS systems, AI-enabled tools, analytical problem-solving, stakeholder management
Preferred skills
Professional HR certification (CIPD, SHRM, HRCI), experience in HR operations or shared services
Technologies
HRIS systems, case management tools, AI-enabled platforms
Responsibilities
Resolve complex employee inquiries across multiple HR disciplines; Manage complex HR service requests through case management systems; Identify recurring issues and escalate insights for service improvement; Act as an escalation point for People Services Specialists; Contribute to maintaining HR knowledge base and process documentation.
Seniority
Senior, hands-on IC
