Customer Experience Specialist at Cottonwood Clermont Apartments
Core
Greet residents and prospects, manage inquiries, prepare apartments for tours, and maintain community standards to ensure a positive living experience.
Role type
Customer Experience Specialist (Residential Leasing)
Builds
Resident satisfaction and prospective tenant acquisition for Cottonwood Clermont Apartments
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, communication, phone etiquette, tour preparation, inventory management, pricing knowledge, event planning, social media marketing, vendor relations
Preferred skills
Upbeat attitude, creativity, problem-solving, flexibility
Responsibilities
Greet customers and prospects at the office, answer phone calls and respond to inquiries via phone/email/text, ensure apartments are ready for tours, walk buildings and amenities to maintain quality standards, organize package room, assist in planning community events and social media marketing, maintain vendor relationships
Seniority
Entry-level, full-time