IT Support Specialist (Contract)
Core
Studio IT Support Specialist providing helpdesk-level coverage, troubleshooting, and system maintenance for internal clients at Sony Interactive Entertainment.
Role type
Senior IC IT Support Specialist
Builds
Desktop, laptop, and network services for internal business teams
Domain
Consumer Electronics / Gaming Industry
Required skills
Windows OS troubleshooting, Microsoft Office Suite, Adobe/Maya/Zbrush/Visual Studio, SAN/NAS/iSCSI storage concepts, basic networking, security best practices, incident management, user account provisioning
Preferred skills
Linux and Mac OS experience, platform/computer/video gaming experience
Technologies
Windows, Microsoft Office, Adobe, Maya, Zbrush, Visual Studio, NetApp, EMC, HDS, SAN, NAS, iSCSI
Responsibilities
Provide helpdesk-level coverage and support for internal clients; diagnose and troubleshoot incoming employee requests; perform first and second level support for workstation and mobile systems; develop and implement standard operating procedures; manage inventory and configure user account provisioning; be available for scheduled on-call rotation including system maintenance and emergencies
Seniority
Mid-level, hands-on IC