Payroll Managed Services Representative
Core
Deliver accurate and timely payroll services to customers using AI-powered tools and automation while applying human judgment to validate outputs.
Role type
Payroll Managed Services Representative (Customer Support & Operations)
Builds
AI-native service organization for hourly workforce payroll
Domain
HR Technology / Payroll / AI Automation
Deliverable
production ML models
Required skills
Payroll expertise, Customer service, Data review, AI tool usage, Process improvement, Compliance adherence
Preferred skills
Payroll certification (FPC/CPP), HRIS systems knowledge, Workflow automation experience
Technologies
AI-enabled tools, Automated workflows, HRIS platforms, Timekeeping systems
Responsibilities
Respond to customer questions and investigate payroll issues, Prepare regular payrolls using customer data, Review payroll data and identify discrepancies, Handle sensitive employee information with confidentiality, Apply human judgment to validate AI-generated recommendations, Identify opportunities for automation and process improvement, Share operational insights with the EPD team
Seniority
Mid-level, hands-on IC
