Enterprise Support Specialist (Bengaluru, India)
Core
Enterprise Support Specialist for Figma's B2B customers, handling technical product, account administration, and billing issues while acting as a customer advocate.
Role type
Senior IC technical support specialist (Enterprise SaaS)
Builds
Exceptional support experiences for Figma's strategic enterprise customers
Domain
SaaS / Design Collaboration Tools
Deliverable
client delivery
Required skills
Technical troubleshooting for SaaS products, SAML/SSO and SCIM configuration expertise, System administration for large end-user communities, Cross-functional collaboration, Business impact assessment, Data-driven insight communication
Preferred skills
UX/UI design tools (Adobe XD, Sketch, Framer), AI concepts (prompt refinement, generative AI basics)
Technologies
SAML, SSO, SCIM, Adobe XD, Sketch, Framer
Responsibilities
Diagnose and resolve sophisticated technical inquiries for enterprise customers, Partner with Sales to guide large-scale organizations through workspace configurations, Act as the voice of the customer to capture product and process gaps, Manage high-risk escalations and own communication through to solution, Identify trends and communicate insights to Product and Engineering teams, Recommend foundational tooling and processes to support scaling
Seniority
Mid-level, hands-on IC