Manager, Service Delivery
Core
Leads a team of Professional Services engineers to deliver high-quality implementations and consulting services for education customers using the Jamf platform.
Role type
Senior IC manager (Professional Services)
Builds
Scalable service delivery practices and customer implementation outcomes
Domain
SaaS / Education technology / Apple device management
Required skills
Professional services leadership, project management, capacity utilization management, cross-functional influence, financial margin control, risk management, stakeholder communication
Preferred skills
Formal people management, building lightweight project management practices, Apple device management familiarity, CRM and financial reporting familiarity
Technologies
Jamf platform, CRM systems, project-tracking tools
Responsibilities
Lead and develop a team of engineers serving education customers; manage delivery of services engagements from kickoff to close; manage team capacity and utilization across project and consulting work; review engagement scopes and estimates with Architects and Sales; make day-to-day staffing and prioritization decisions; define the team's consulting role on customer implementations; establish repeatable project management practices; serve as escalation point for customer and delivery issues; track and report team performance metrics.
Seniority
Senior, hands-on IC
