Client Experience Associate
Core
In-person support for clients and visitors at Sotheby's Paris, handling front-of-house operations, client inquiries, and auction support.
Role type
Client Experience Associate (Front of House)
Builds
Client service experience and operational support for art auction events
Domain
Art & Luxury Auctions
Deliverable
client delivery
Required skills
active listening, empathy, conflict resolution, relationship management, prioritization, computer literacy, dexterity
Preferred skills
SAP, Outlook, Freshdesk, 8x8
Technologies
SAP, Outlook, Freshdesk, 8x8
Responsibilities
Greeting clients and triaging enquiries, supporting Paddle Registration, working on the Valuations desk, taking registration and bidding instructions, maintaining Front of House area, handling client complaints and escalations, responding to client enquiries via email and telephone, maintaining detailed records of client interactions.
Seniority
Individual Contributor