IT Helpdesk Specialist 2
Core
Provide IT end-user support for computer hardware, software, office systems, and peripherals in an enterprise biotech environment.
Role type
mid-level IT helpdesk specialist
Builds
IT services via walk-up, phone, email, and ticketing systems
Domain
biotech / healthcare IT
Required skills
desktop technology support, troubleshooting, ticketing systems, Microsoft desktop technologies, Apple desktop technologies, desktop applications support, automated desktop configurations, IT asset management, user management, network platform support
Preferred skills
HIPAA compliance knowledge, ITIL foundations, Microsoft Systems Center, Active Directory management, Atlassian Jira, ServiceDesk, Confluence
Technologies
Microsoft, Apple, Google Apps, MS-Office, Microsoft Systems Center, Active Directory, Atlassian Jira, ServiceDesk, Confluence
Responsibilities
Investigate, recommend, design, deploy, and sustain solutions for IT and end-user needs; manage issues and communication via email, phone, and ticketing systems; participate in projects to enhance IT processes and tool-sets
Seniority
Mid-level, hands-on IC