Head of Operations
Core
Own the full student application lifecycle and build scalable operational infrastructure for a multi-brand, multi-country group serving UK, US, Canada, Australia, and New Zealand markets.
Role type
Senior leadership operations head (student placements)
Builds
Central operating hub, scalable workflows, and AI-native processes for student application processing
Domain
Education services / Student study abroad placements
Required skills
Operations strategy, process design, team leadership, capacity planning, AI transformation, stakeholder management, data-driven decision making, system architecture
Preferred skills
Experience scaling high-volume operations, building multi-brand infrastructure, leading AI integration in operations
Technologies
AI/ML tools, workflow automation platforms, data analytics dashboards
Responsibilities
Design and implement scalable workflows for high-volume application processing; Lead the AI transformation of the operations unit; Build dashboards for real-time pipeline visibility; Manage operational readiness for new business lines (D2C); Coordinate with university partners and counselors; Develop and lead the student placement operations team
Seniority
Senior, strategic leadership
