Technical Support Engineer I
Core
Provide technical support and consultation for Tines' workflow automation platform, troubleshooting integrations, API issues, and security impediments for enterprise customers.
Role type
Level I Technical Support Engineer (SaaS)
Builds
Customer workflows, API integrations, and automation solutions
Domain
SaaS workflow automation and API integrations
Required skills
REST/GraphQL API troubleshooting, OAuth/JWT authentication, workflow construction and debugging, API documentation interpretation, basic networking (HTTP/SSL), SQL/GraphQL query languages, modern programming languages (Python/TypeScript/Ruby), autonomous problem-solving, handover documentation
Preferred skills
AI/LLM API troubleshooting, agentic workflows, Docker/Postgres/Redis, cloud orchestration (AWS/Azure/GKE), computer networking principles, German fluency, Tines certification
Technologies
Tines, Slack, OAuth, JWT, REST, GraphQL, Python, TypeScript, Ruby, SQL, Docker, Postgres, Redis, AWS, Azure, GKE
Responsibilities
Handle technical inquiries via chat/email/Slack, troubleshoot API integrations and systems issues, build and modify workflows on remote sessions, document new tool connections, identify product improvements and bugs, write structured handover notes, make independent judgment calls on escalation during unsupervised shifts
Seniority
Junior, hands-on IC
