Senior Desktop Support, Hong Kong
Core
IT Support Lead for the Hong Kong office, owning local IT operations, end-user experience, and executive support.
Role type
Senior Desktop Support Lead
Builds
Reliable local IT infrastructure and user experience for the Hong Kong office
Domain
Financial services / Digital Assets / IT Operations
Required skills
macOS and Windows administration, MDM (Intune, Jamf), Microsoft 365, identity and directory services, networking fundamentals, hardware lifecycle management, ITSM/ticketing, scripting/automation
Preferred skills
Experience in financial services or trading environments, team leadership, disaster recovery planning
Technologies
Microsoft Intune, Jamf, Microsoft 365, BitLocker, FileVault
Responsibilities
Provide high-quality deskside and remote support for hardware, software, identity, access, networking, and mobile devices; Act as primary local escalation point for complex issues; Oversee and coach junior support engineers; Manage local support ticket queue and drive root cause fixes; Lead onboarding, offboarding, and device provisioning; Administer endpoints via MDM; Respond to local security incidents; Maintain conference room AV technology; Coordinate with vendors and support office moves/expansions; Participate in 24/7 global on-call rotation
Seniority
Senior, hands-on IC with team lead responsibilities