Care Concierge
Core
Patient-first Care Concierge Agent coordinating appointments, managing provider schedules, and handling multi-channel patient communication to ensure smooth clinic operations.
Role type
Care Concierge Agent (Healthcare Operations)
Builds
Patient care journeys and clinic operational efficiency
Domain
Healthcare / Virtual Care
Required skills
appointment scheduling, multi-channel communication, patient onboarding, insurance validation, HIPAA compliance, technical troubleshooting, relationship building, record keeping
Preferred skills
Epic, Salesforce, G-Suite, Jira, Slack
Responsibilities
Develop close relationships with patients as primary point of contact; Onboard patients and validate insurance and IDs; Schedule appointments and follow-up visits; Maintain detailed records of patient interactions; Handle multi-channel patient communication (phone, chat, SMS, email); Monitor Provider schedule adherence; Troubleshoot technical issues for patients; Initiate outreach and missed appointment procedures.
Seniority
Entry-level to Mid-level