Senior Order Management Analyst
Core
Own the order process end-to-end from contract review and order entry through to invoicing, ensuring accuracy and policy compliance for complex orders.
Role type
Senior Order Management Analyst (Revenue Operations)
Builds
Order-to-cash process, invoicing, and billing workflows for a global SaaS customer base.
Domain
SaaS / Revenue Operations / Billing
Required skills
Order management, Order-to-cash, Billing operations, Salesforce (RLM/CPQ), ERP (NetSuite), Payment processors (Stripe), Advanced Excel/Google Sheets, Data query tools
Preferred skills
UAT execution, Process improvement, System upgrades, SOX controls, Audit documentation
Technologies
Salesforce, NetSuite, Stripe, Excel, Google Sheets
Responsibilities
Process complex orders end-to-end with validation for completeness and accuracy; Serve as a go-to resource for Sales and Support on billing/invoicing questions; Detail-review routine orders processed by other analysts/BPO partners; Play a key role in UAT for new products/SKUs/pricing models; Support month-end/quarter-end close including reconciliations and accruals; Take ownership of ad-hoc projects for process improvement and controls enhancements
Seniority
Senior, hands-on IC