Manager, Knowledge Strategy and Operations
Core
Build and run enterprise knowledge strategy and operations to create clear standards for how information is organized, owned, maintained, and found across the organization.
Role type
Manager, Knowledge Strategy and Operations
Builds
Enterprise knowledge programs, self-service search experiences, and governance frameworks
Domain
Healthcare / Veterinary Emergency Services / Knowledge Management
Required skills
Knowledge management, content operations, digital workplace, information architecture, taxonomy design, lifecycle management, cross-functional influence, search analytics, stakeholder alignment
Preferred skills
ServiceNow, virtual agents, automation, AI-enabled knowledge experience
Technologies
ServiceNow, virtual agents, AI tools
Responsibilities
Build and run standards for knowledge creation, organization, ownership, review, and retirement; Prioritize and improve the knowledge library while creating sustainable processes; Partner with subject-matter experts to clarify ownership and resolve conflicting guidance; Partner with technology teams to improve search and self-service experiences; Use search behavior and feedback data to identify gaps and improve self-service
Seniority
Manager, hands-on IC
