Knowledge Architect and Product Enablement Expert
Core
Define and maintain the content model for Docplanner's product knowledge to power AI assistants (Kraken for customers, Noa for doctors), ensuring facts are extracted from code or structured for human review.
Role type
Senior Knowledge Architect and Product Enablement Expert
Builds
Internal knowledge bases and structured facts for AI assistants and customer-facing documentation
Domain
Healthcare technology, AI assistants, and documentation engineering
Deliverable
production ML models | product features
Required skills
Technical writing, documentation engineering, knowledge management, Git/GitHub proficiency, content structure design, AI assistant content strategy, team training and enablement
Preferred skills
Experience with Markdown/YAML/JSON, cross-market content adaptation, stakeholder management with Product/Engineering teams
Technologies
GitHub, Markdown, YAML, JSON
Responsibilities
Define content models and quality standards for product knowledge; extract knowledge from code repositories; lead the migration and restructuring of the internal knowledge base; train teams on new documentation workflows; coordinate with Product Experts and Help Center teams; maintain knowledge currency alongside product releases.
Seniority
Senior, hands-on IC with ownership of a new role
