Agentic Workforce Adoption Manager
Core
Drive active adoption of SOCi's AI-powered Agentic Workforce solutions, helping customers transition from manual platform usage to autonomous AI agent execution to achieve measurable business outcomes.
Role type
Senior Customer Success Specialist (AI Adoption & Enablement)
Builds
AI agent workflows and autonomous digital workforces for multi-location brands
Domain
SaaS / AI / Local Marketing
Deliverable
production ML models
Required skills
Customer Success management, AI adoption strategy, cross-functional collaboration, customer enablement, workshop facilitation, value realization, playbooks development, friction removal
Preferred skills
AI-driven solutions experience, enterprise/multi-location customer models, structured enablement sessions, SaaS lifecycle expertise, MarTech background
Technologies
Genius AI, Genius Agents
Responsibilities
Lead transition of customer workflows from manual to AI agent-based execution; Shorten customer time-to-first-agent and accelerate time-to-value; Help customers operationalize AI agents into business processes; Structure and deliver discovery sessions, adoption workshops, and value realization reviews; Partner with CSMs, Product, and Sales to identify adoption opportunities and provide positioning strategies; Translate technical AI functionality into outcome-oriented use cases; Develop repeatable adoption frameworks and best-practice playbooks; Identify and remove adoption barriers.
Seniority
Senior, hands-on IC