Staff Solutions Architect
Core
Designing predictive, self-healing employee technology support architectures and integrating enterprise platforms to shift from reactive to proactive IT operations.
Role type
Staff Solutions Architect (Employee Technology)
Builds
Cross-platform automation solutions, predictive detection workflows, and self-healing systems for employee technology services.
Domain
Enterprise IT Operations / Digital Workplace / AI-assisted Support
Deliverable
production ML models
Required skills
Enterprise integration architecture, API design, Python/PowerShell/JavaScript scripting, security controls, operational design, AI workflow safety, reference architecture creation, stakeholder collaboration, technical tradeoff analysis, roadmap planning
Preferred skills
ServiceNow, Moveworks, Nexthink, Jamf, Intune, Microsoft 365, Jira, Slack, cloud services, enterprise architecture methods
Technologies
ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, Microsoft Graph, Python, PowerShell, JavaScript
Responsibilities
Lead technical discovery and define target architectures for complex employee technology opportunities; Design flows for detection, diagnosis, remediation, and escalation; Set reusable standards for APIs, identity, and observability; Assess build vs buy options and emerging AI capabilities; Define safeguards for AI-assisted workflows; Design or review advanced automation components; Mentor engineers and guide multi-platform engineering teams.
Seniority
Staff, hands-on IC with strategic influence
