Senior IT Support Specialist
Core
Provide Tier 1 & 2 technical support, maintain IT infrastructure, and ensure system stability for Colombia-based and regional users.
Role type
Senior IT Support Specialist
Builds
Stable IT operations and digital experience for content producers and studios
Domain
IT Support / Enterprise Software
Required skills
macOS, Windows 10/11, Microsoft 365, Google Workspace, Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Jamf, Microsoft Intune, ServiceNow, Jira, Zendesk
Preferred skills
Adobe Creative Cloud, shared storage network drives, cloud file-sharing tools
Responsibilities
Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices; manage user accounts and access permissions; monitor and resolve help desk tickets; perform root cause analysis on recurring incidents; maintain hardware and software inventory; develop technical documentation and SOPs; coordinate with external vendors and internal stakeholders
Seniority
Senior, hands-on IC
