Senior Manager, Reverse Logistics-DC
Core
Design, launch, and stabilize the returns operation at alo's Memphis distribution center, partnering with a 3PL to build scalable processes and systems.
Role type
Senior Manager, Reverse Logistics Operations
Builds
Returns processing workflows, staffing plans, and operating rhythms for a high-volume distribution center
Domain
Retail / Supply Chain / Reverse Logistics
Required skills
Operational leadership in 3PL/outsourced models, Reverse logistics process design, KPI development and performance management, Labor and capacity planning, Data-driven problem solving and Lean methods, Cross-functional project execution
Preferred skills
Direct reverse logistics and inventory recovery experience, New function launch in 3PL-operated DCs, E-commerce/apparel distribution experience, Bilingual English and Spanish
Technologies
Returns Management Software, WMS, Material-handling equipment, Automation systems
Responsibilities
Lead design and stabilization of the Memphis reverse logistics operation; Partner with 3PL and cross-functional teams to establish operating models and processes; Manage performance measures for safety, quality, productivity, and cost; Develop labor and capacity plans based on forecasts; Drive continuous improvement through data analysis and Lean methods; Identify operational risks and recommend solutions.
Seniority
Senior, hands-on IC with strategic influence