Operations Support Manager
Core
Oversee the development, support, and successful launch of third-party fulfillment center partners (SFN) to ensure they meet operational standards and ShipBob's service goals.
Role type
Operations Support Manager (Fulfillment Operations)
Builds
Third-party fulfillment centers (SFN) and their integration into ShipBob's dashboard and WMS suite.
Domain
E-commerce logistics / 3PL fulfillment operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations leadership, 3PL relationship management, outbound/inbound fulfillment operations, new site setup, training and coaching, KPI/SLA management, process improvement, CAD reading, Microsoft Excel
Preferred skills
Building layout design, vehicle access for travel
Responsibilities
Partner with local fulfillment center management to identify process gaps and create training plans; Review KPIs and performance reporting to identify areas of opportunity; Travel to sites and perform operational audits and track performance; Ensure all IB activity is in good standing and WROS are marked arrived; Monitor scan to gaylord and gaylord to dock scanning to ensure SOP compliance; Help support sites with tech-related issues like cluster cart restocks and IPS tickets; Ensure Returns are processed in line with company SOPs; Ensure VAS activities are completed within agreed SLAs; Send daily detailed passdowns to understand callouts and progress across the network.
Seniority
Mid-Senior, hands-on IC