Senior Content Engineer
Core
Shape how complex SaaS product knowledge is created, structured, published, and consumed by both people and AI systems.
Role type
Senior Content Engineer (Technical Writing & AI Documentation)
Builds
AI-ready content, agent instructions, prompt libraries, and automated documentation workflows for a GRC SaaS platform. (via careerplan.io/jobs/6206177004-senior-content-engineer-at-diligentcorporation)
Domain
SaaS (Governance, Risk, and Compliance) + AI/LLM
Deliverable
production ML models
Required skills
Documentation strategy, information architecture, Docs-as-Code, CI/CD, LLM concepts, RAG, technical writing, content automation
Preferred skills
MadCap Flare, Python/Bash/JavaScript scripting, in-product content design, accessibility (WCAG), mentoring
Technologies
Git/GitHub, XML/DITA, Vale, Figma, Pendo, AWS CodeBuild, GitHub Actions
Responsibilities
Lead documentation strategy and execution; define information architecture and content models; build AI-ready content and agent workflows; partner with cross-functional teams to embed docs in product lifecycle; build automated documentation workflows; use analytics to improve content quality and findability.
Seniority
Senior, hands-on IC
