Field Service Engineer - Germany
Core
Onsite installation, qualification, upgrades, repairs, and preventative maintenance for next-generation sequencers in the field.
Role type
Field Service Engineer (NGS instruments)
Builds
Next-generation sequencing instruments and related service solutions
Domain
Life Sciences / Genomics / Laboratory Equipment
Deliverable
physical/clinical work
Required skills
Troubleshooting complex laboratory equipment (chemistry, software, hardware), NGS sequencing instrument experience, Root cause analysis, Spare parts management, CRM software usage, Technical documentation creation
Preferred skills
NGS sequencing run setup, Full-lifecycle product launch support, Data analysis (MATLAB, Python, C++, Java), Fluorescence microscopy, Linux knowledge, Account management
Technologies
MATLAB, Python, C++, Java, Linux, CRM software
Responsibilities
Provide onsite installation, qualification, upgrades, repairs, and preventative maintenance on next generation sequencers; Identify root causes and resolve product issues in the field; Collaborate with internal partners to resolve customer issues and improve processes; Interact with customers to offer and assist in service contract sales; Assess maintenance/service needs and implement a plan of action for instrument service; Utilize service CRM software to accurately document work in a timely manner
Seniority
Mid-level, hands-on IC