Engineer II, Field Service
Core
On-site support for third-generation DNA sequencing platforms across the EMEA region, focusing on system installation, performance validation, maintenance, repair, and upgrades.
Role type
Field Service Engineer (Life Sciences Instrumentation)
Builds
PacBio sequencing systems and related support services
Domain
Life Sciences / Genomics / Biotechnology
Deliverable
physical/clinical work
Required skills
Troubleshooting, system installation, equipment maintenance, repair, inventory management, technical documentation, Windows/Linux OS proficiency, networking, hardware/software knowledge
Preferred skills
Life sciences instrumentation experience, DNA sequencing technology experience, electromechanical or chemical equipment servicing
Technologies
Windows, Linux, networking tools
Responsibilities
Install, maintain, upgrade, and repair PacBio equipment at customer sites; document service activities and expenses; manage spare parts inventory; mentor and train junior service engineers; develop and optimize operational procedures; provide feedback and analysis of field issues to Technical Support; author and refine service documentation
Seniority
Mid-level IC (3+ years preferred)