IT Office Support Specialist
Core
On-site IT support specialist ensuring smooth workspace operations, providing first-line technical support, and managing IT assets for the Sydney office.
Role type
Junior IT Office Support Specialist
Builds
Functional office environments and reliable IT infrastructure for in-office staff
Domain
Corporate IT / Office Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS support, Windows support, hardware troubleshooting, printer maintenance, meeting room tech setup, basic networking/WiFi troubleshooting, asset inventory management, ISO documentation, equipment lifecycle management, FreshService ticket resolution
Preferred skills
Google Workspace, Jamf, Crowdstrike, Office365, Slack
Technologies
Mac, Windows, Google Workspace, Jamf, Crowdstrike, Office365, Slack, FreshService
Responsibilities
Provide first-line troubleshooting for computer hardware and software; Install, support, and maintain in-office hardware and software; Ensure meeting room equipment functionality; Manage IT equipment inventory and documentation; Handle IT aspects of colleague transitions (onboarding/offboarding); Assist with deploying new applications; Resolve FreshService tickets and address queries in Slack
Seniority
Junior, hands-on IC