Senior Manager, Global Customer Success
Core
Lead global customer success and technical support for IonQ's space portfolio (Capella DaaS, satellite systems, Skyloom terminals) serving enterprise, defense, and government customers.
Role type
Senior Manager, Global Customer Success & Technical Support
Builds
Global post-sale support organization, operating model, SLAs, and distributed team across time zones.
Domain
Quantum computing, satellite communications, space systems, defense technology
Required skills
Global customer success leadership, technical support organization building, retention/renewal management, government/defense account management, export control compliance (ITAR/EAR), stakeholder engagement in remote sensing/optical communications
Preferred skills
SAR/optical imagery/RF sensing data support, space mission operations background, emerging technology scaling, CS platform expertise (Gainsight, Salesforce, Zendesk)
Technologies
Gainsight, Salesforce Service Cloud, Zendesk, Jira Service Management
Responsibilities
Lead global CS and support teams; own post-sale commercial outcomes (NRR, churn, renewals); define customer lifecycle and success planning; operate tiered technical support with follow-the-sun coverage; partner with engineering on escalations and roadmap; enable partner ecosystem; instrument function with data metrics; build team and tooling.
Seniority
Senior Manager, hands-on IC with leadership scope
