Field Service Engineer - Southeast
Core
Onsite installation, qualification, upgrades, repairs, and preventative maintenance for next-generation sequencers in the field.
Role type
Field Service Engineer (Scientific Instrumentation)
Builds
Next-generation sequencing instruments and related laboratory equipment
Domain
Life Sciences / Genomics / Scientific Instrumentation
Deliverable
physical/clinical work
Required skills
Troubleshooting complex laboratory equipment (chemistry, software, hardware), Instrument repair and maintenance, Spare parts management, CRM software usage, Data collection and analysis
Preferred skills
NGS sequencing instrument experience, Optics/fluid handling/thermal systems expertise, Fluorescence microscopy experience, MATLAB/Python/C++/Java proficiency, Account management
Technologies
Next-generation sequencers, Service CRM software, MATLAB, Python, C++, Java
Responsibilities
Provide onsite installation, qualification, upgrades, repairs, and preventative maintenance on next generation sequencers; Identify root causes and resolve product issues in the field; Manage spare parts including ordering, usage, returns, and inventory; Document work accurately using service CRM software.
Seniority
Mid-level, hands-on IC