IT Support Specialist
Core
Lead technology operations and service delivery for retail stores and corporate employees across Australia, managing a team and driving new store technology rollouts.
Role type
Senior IT Support Specialist (Regional Team Lead)
Builds
Retail store technology infrastructure (POS, networking, devices) and corporate IT support services
Domain
Retail / Apparel / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT operations management, people management, retail technology support (POS, networking, payment systems), new store deployment, corporate help desk, asset lifecycle management, vendor coordination, regulatory compliance, project management
Preferred skills
Global retail brand experience, Australian regulatory knowledge, networking/firewall fundamentals, corporate wireless environment support
Technologies
POS systems, networking equipment, payment terminals, ticketing systems, collaboration tools
Responsibilities
Manage and mentor a team of technical support and field service staff; Serve as primary regional escalation point for technology issues; Provide day-to-day technical support for retail store operations; Own technology deployment lifecycle for new store openings; Provide corporate help desk support for employees; Manage local IT asset lifecycle; Ensure timely ticket resolution and service level standards; Act as operations liaison for Australia; Support compliance with local regulatory requirements; Collaborate with global Security and Risk teams; Support vendor management and contract coordination
Seniority
Senior, hands-on IC with people management
