Telecom Engineer - Voice Deployment
Core
Design and deploy scalable, redundant, and highly available telecom solutions for cloud contact center voice platforms.
Role type
Senior IC telecom engineer (voice deployment)
Builds
Next-generation voice technologies and telecom infrastructure for cloud contact centers
Domain
Telecommunications / Cloud Contact Centers
Deliverable
production ML models | product features | infrastructure
Required skills
SIP protocols, service provider voice networks, Ribbon SBCs, PSXs, Cisco technologies, Ansible, technical documentation, root cause analysis, team mentorship
Preferred skills
WebRTC, CCNA certification, project planning, automation tools
Technologies
SIP, WebRTC, Ribbon SBCs, PSXs, Cisco, Ansible
Responsibilities
Design and deploy scalable telecom solutions across data centers and public cloud; Ensure reliability and performance of the voice platform; Collaborate with Cloud Operations and Product teams to introduce new features; Drive platform improvements focused on resilience and automation; Develop and maintain operational standards; Analyze telecom incidents to identify root causes; Evaluate deployment requests for feasibility; Provide knowledge transfer and documentation; Mentor a global team of Voice Engineers; Support ongoing operations as a customer advocate
Seniority
Senior, hands-on IC with mentorship responsibilities
