Product Specialist
Core
First-line cybersecurity operations analyst handling product support, brand protection takedowns, and SOC threat monitoring.
Role type
L1 Cybersecurity Operations Analyst
Builds
Customer trust and brand integrity through threat detection and remediation
Domain
Cybersecurity, AI-driven threat detection, Brand Protection
Deliverable
client delivery
Required skills
Threat triage, Phishing identification, Takedown request management, Ticketing system usage, OSINT tools familiarity, Security event documentation, Shift work adaptability
Preferred skills
Python/Bash scripting, Cloud security basics, Red teaming knowledge, CEH/Security+ certification
Technologies
Freshdesk, Zendesk, Jira Service Desk, VirusTotal, Whois, SIEM, OSINT tools
Responsibilities
Troubleshoot basic technical issues via email/chat/phone, Monitor and document phishing/fake domains, Initiate takedown requests across hosting providers, Conduct initial triage of SOC alerts, Document response steps and escalate incidents, Contribute to user guides and help documentation
Seniority
Junior, early-career IC
