Customer Success Manager
Core
Build and execute strategic account plans to drive client satisfaction, retention, and growth for enterprise financial institutions and fintech clients using AI-powered compliance tools.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Strategic account plans and client success strategies for financial crime compliance software
Domain
Fintech / Financial Crime Compliance / SaaS
Deliverable
client delivery
Required skills
Strategic account planning, stakeholder management at senior levels, data analysis, solutioning, cross-functional collaboration, discovery skills
Preferred skills
Financial Institution or Fintech experience, AI product knowledge
Responsibilities
Develop strong genuine client relationships with management and senior levels; Act as a trusted advisor coaching customers on AI in compliance; Collaborate cross-functionally in a fast-paced environment; Solve customer problems with creativity and pragmatism
Seniority
Senior, hands-on IC