Zendesk Administrator – Remote
Core
Own the day-to-day configuration, maintenance, and improvement of the Zendesk environment for a global CX operation.
Role type
Zendesk Administrator
Builds
Zendesk Suite (Support, Guide, Talk, Chat, Explore) and integrations with internal/external systems
Domain
Customer Experience (CX) Operations / SaaS Platform
Deliverable
infrastructure
Required skills
Zendesk Suite administration, API integrations (REST, webhooks), workflow automation, data analytics, technical documentation, multi-region architecture
Preferred skills
Zendesk Administrator Certification, Zendesk AI features configuration, global scaling experience, HubSpot/Salesforce/Asana integration
Technologies
Zendesk Suite, REST APIs, Webhooks, Zapier, Hightouch, Zendesk Explore, HubSpot, Salesforce, Asana
Responsibilities
Maintain platform health and data integrity; drive operational efficiency via automation; build and support integrations; manage vendor escalations and license optimization; design scalable multi-region architectures; peer-review configurations and maintain documentation.
Seniority
Mid-level, hands-on IC