IT Support Specialist
Core
Provide first and second-level IT support for internal clients, troubleshooting desktop, laptop, and network services while managing workstation builds and user provisioning.
Role type
Senior IC IT Support Specialist
Builds
Workstation builds, user account provisioning, and network service maintenance for internal business teams
Domain
Consumer electronics / Gaming industry IT infrastructure
Required skills
Windows OS troubleshooting, Microsoft Office Suite, Adobe/Maya/Zbrush/Visual Studio, SAN/NAS/iSCSI storage concepts, basic networking, security best practices, incident management, SOP development
Preferred skills
Linux and Mac OS experience, platform/computer/video gaming experience
Technologies
Windows, Microsoft Office, Adobe, Maya, Zbrush, Visual Studio, NetApp, EMC, HDS, SAN, NAS, iSCSI
Responsibilities
Provide helpdesk-level coverage and support for internal clients; Solve technical problems involving desktop, laptop, or network services; Develop and implement standard operating procedures; Perform first and second level support for workstation and mobile systems; Interface directly with end users to lead and resolve incidents; Work proactively to determine potential issues and apply performance tuning techniques; Perform inventory management and configure user account provisioning; Be available for scheduled on-call rotation for system maintenance and emergencies
Seniority
Mid-level, hands-on IC