Associate Technical Account Manager
Core
Support post-sale technical relationships for enterprise customers to drive adoption of trust infrastructure and security solutions.
Role type
Associate Technical Account Manager (IC)
Builds
Customer adoption of cryptographic identity and security platforms for enterprises and government agencies
Domain
Computer & Network Security / Trust Infrastructure
Deliverable
product features
Required skills
issue tracking, CRM tools, documentation, time management, technical aptitude, routine account management
Preferred skills
cybersecurity knowledge, PKI, certificate management, cloud platforms, networking, infrastructure environments
Technologies
CRM systems, case management tools
Responsibilities
Assist with post-sale technical relationship activities and routine follow-up; Provide guidance on standard processes and product functionality; Respond to routine customer questions and escalate complex issues; Monitor customer activity and usage trends to identify risks; Coordinate with internal Support, Customer Success, Product, and Engineering teams; Prepare meeting notes and status updates; Participate in customer onboarding and recurring account meetings.
Seniority
Associate, entry-level IC
