Customer Support Representative (Remote, Project Based)
Core
Provide Tier 1 customer support via email to Parkade users during US hours, troubleshooting issues and assisting with account actions.
Role type
Tier 1 Customer Support Representative
Builds
Customer support operations for Parkade users
Domain
SaaS / Mobile App Support
Deliverable
client delivery
Required skills
email support, troubleshooting, active listening, critical thinking, problem-solving, prioritization, documentation, independent work, process adherence
Preferred skills
SaaS support experience, ticketing/CRM platforms (Zendesk, Intercom), Tier 1 environment experience, high-volume email handling, software issue reproduction
Responsibilities
Respond to incoming customer support emails, troubleshoot straightforward customer and application issues, assist users with actions they are unable to complete, handle routine administrative requests, prioritize requests based on urgency, document customer interactions, follow up on unresolved issues, escalate complex issues, work independently, provide positive customer experience
Seniority
Individual Contributor, Entry to Mid-level