Production Support Engineer
Core
Primary technical expert for key enterprise customers in the APAC region, leading resolution of critical and complex customer issues and driving process improvements.
Role type
Senior Production Support Engineer (Enterprise)
Builds
Resolution of critical technical issues for enterprise partners; process improvements for support organization
Domain
FinTech, Brokerage Infrastructure, Distributed Systems
Deliverable
client delivery
Required skills
Technical escalation, Troubleshooting distributed systems and APIs, SQL, Kubernetes, Grafana, Process improvement, SLA management, ITIL concepts, API-driven financial platforms
Preferred skills
GCP, Golang, Kafka, RabbitMQ, Support automation tools, Postgres performance tuning, Securities trading experience
Technologies
Google Cloud Platform, Kubernetes, Golang, Postgres, RabbitMQ, Grafana
Responsibilities
Lead complex L2 escalations for enterprise customers; Drive root cause analysis for recurring technical issues; Audit and improve escalation workflows via code and tooling; Develop and manage internal knowledge bases and runbooks
Seniority
Senior, hands-on IC