Technical Writer
Core
Create and maintain documentation for a B2B SaaS intranet platform, including knowledge base articles, admin guides, release notes, and in-app help text to support customer self-service and AI assistants.
Role type
Senior Technical Writer (B2B SaaS)
Builds
Knowledge base articles, admin guides, how-tos, troubleshooting content, release notes, in-app help text, UX microcopy
Domain
B2B SaaS, Enterprise Software, AI/LLM features
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, API documentation, CMS management, Information architecture, Product thinking, Support data analysis, AI content writing
Preferred skills
Intranet writing, Knowledge-Centered Service (KCS), Content design systems, AI tool usage
Technologies
CMS, AI tools
Responsibilities
Write and update knowledge base articles, partner with PMs and engineers on new features, create screenshots and screen recordings, explain AI features and guardrails, review and edit content from other writers, maintain style guides and terminology
Seniority
Mid-Senior, hands-on IC