Customer Success Manager - Perth
Core
Oversee a portfolio of corporate accounts to ensure customer satisfaction, drive revenue retention, and facilitate product adoption via Diligent's GRC SaaS platform.
Role type
Customer Success Manager (Enterprise SaaS)
Builds
Customer relationships, renewal processes, and product adoption strategies for corporate clients
Domain
Governance, Risk, and Compliance (GRC) SaaS
Deliverable
client delivery
Required skills
portfolio management, enterprise account management, stakeholder engagement, business review facilitation, commercial renewal management, upsell/cross-sell identification, CRM usage, problem-solving
Preferred skills
SAAS experience, Salesforce proficiency, C-Suite communication
Responsibilities
Build and maintain strong direct client relationships with key stakeholders; Own and manage the commercial and contractual customer renewal process; Grow customer accounts by proactively anticipating needs and recommending additional products; Coordinate with implementation teams to provide a seamless customer experience; Act as the voice of the customer across internal departments; Facilitate product modules with senior stakeholders including C-Suite and Directors.
