Analista de Negócios PL (Sustentação de Produtos)
Core
Support product operations and incidents, analyzing impact and coordinating with IT, Commercial, and Operations teams to ensure stability and performance.
Role type
Business Analyst (Product Support)
Builds
Product stability, incident resolution, and process improvements for financial services clients.
Domain
Financial services / Automotive financing
Deliverable
Dashboards & analysis
Required skills
Incident management, root cause analysis, data analysis, Excel, stakeholder coordination, process improvement
Preferred skills
Credit or vehicle financing experience
Technologies
Excel
Responsibilities
Track incidents from identification to resolution, analyze impact and interface with IT/Commercial/Operations, identify recurring problems and root causes, monitor stability and performance indicators, support testing and deployments, identify process risks and improvement opportunities, follow up on pending items and deadlines.
Seniority
Mid-level, hands-on IC