Technical Account Manager
Core
Primary technical point of contact for enterprise SaaS customers, ensuring technical fit, seamless execution, and successful onboarding of AfterShip's post-purchase automation platform.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Post-purchase automation platform for eCommerce merchants (shipping, tracking, AI delivery, returns)
Domain
eCommerce / SaaS / Post-purchase automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT consulting experience, database management, application/system development, solution designing, DevOps consulting, ERP expertise, REST API expertise
Preferred skills
eCommerce platform knowledge, media technologies, big data and analytics
Technologies
Shopify, TikTok Shop, REST APIs, Enterprise databases
Responsibilities
Lead end-to-end technical setup and configuration for enterprise customers; Provide ongoing technical support and manage migration processes; Act as primary technical contact for escalated issues and complex scenarios; Handle technical queries including API-related requests; Partner with Customer Success teams to align on customer needs; Communicate platform updates to enterprise clients
Seniority
Senior, hands-on IC
