Director, Client Success
Core
Oversee strategic accounts and drive incremental revenue and renewals for media buys by managing post-sales activities, client relationships, and campaign performance optimization.
Role type
Director, Client Success (Strategic Account Management)
Builds
Media buying campaigns and client success outcomes for healthcare brands and agencies
Domain
Healthcare marketing, AdTech, Programmatic advertising
Deliverable
client delivery
Required skills
Strategic account management, programmatic landscape knowledge, campaign performance optimization, data analysis, business review facilitation, internal collaboration, industry best practices, ad-tech ecosystem knowledge, client relationship ownership
Preferred skills
Healthcare industry experience
Technologies
Ad serving, SSP, DSP, IAS, DV
Responsibilities
Manage day-to-day operations for key strategic accounts; serve as primary point of contact for post-sale requests and communications; monitor pacing and delivery to optimize based on client success metrics; conduct client business reviews and post-campaign analysis; collaborate with Sales and Strategy to identify account growth opportunities; develop best practices within the Operations organization; ensure accuracy of IO related data.
Seniority
Director, strategic leadership & hands-on management
