Principal CX Architect
Core
Lead end-to-end architecture and technical delivery of AI-native contact center solutions using Amazon Connect and generative AI for enterprise customers.
Role type
Principal Architect (CXE Practice)
Builds
AI agent solutions, contact flows, serverless backends, and analytics dashboards for contact centers
Domain
Cloud Contact Centers (CCaaS) + Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
Amazon Connect, Generative AI (LLMs, Prompt Engineering), Python, TypeScript/Node.js, AWS Serverless, Infrastructure as Code (CDK/Terraform), Observability
Preferred skills
RAG concepts, LLMOps, Multi-agent orchestration
Technologies
Amazon Connect, Amazon Bedrock, Amazon Q, AWS Lambda, AWS CDK, Docker, React, CloudWatch
Responsibilities
Design multi-agent AI orchestration patterns; Build production contact flows and serverless event-driven backends; Lead a 5–10 person team in delivery and mentorship; Manage technical risk and drive architecture decisions; Support pre-sales with technical demos and estimates
Seniority
Principal, hands-on IC with team leadership
