Technical Writer II
Core
Create, deliver, and maintain documentation (in-app text, user guides, release notes, KB articles) for Jamf's Apple device management software products.
Role type
Mid-to-Senior Technical Writer (Software)
Builds
User guides, release notes, knowledge base articles, and in-app help content for enterprise Apple device management solutions.
Domain
Enterprise IT / Apple Ecosystem / Device Management
Deliverable
product features
Required skills
Technical writing, DITA XML, topic-based writing, Agile collaboration, content curation, Jira, Confluence, content management systems
Preferred skills
macOS/iOS platform knowledge, Agile environment experience, Technical Communications degree
Technologies
DITA XML, Jira, Confluence, Content Management Systems
Responsibilities
Create content from concept to delivery, validate accuracy against software releases, mentor new writers, adapt to fast-paced environments, explore AI for content creation, serve in on-call capacity for critical events.
Seniority
Mid-level (5+ years experience)
