Senior Competitive Intelligence Manager
Core
Build and run PagerDuty's competitive intelligence program to serve as the internal authority on competitive dynamics, equipping sales teams with differentiation, insights, and strategies to win.
Role type
Senior Competitive Intelligence Manager (B2B SaaS)
Builds
Battlecards, bulletins, training materials, and intelligence reports for sales and product teams
Domain
Digital Operations Management, IT, SaaS, DevOps, Cloud Migration
Deliverable
product features
Required skills
Competitive intelligence program leadership, Win/Loss analysis, competitor activity monitoring, sales enablement strategy, cross-functional stakeholder management, AI/automation tool utilization, complex information synthesis
Preferred skills
SRE and DevOps domain fluency, technical aptitude for engineer conversations, IT and Digital Operations fluency
Technologies
AI tools, automation tools
Responsibilities
Define and optimize the competitive intelligence program through cross-functional engagement; Equip sales teams with positioning and messaging via battlecards and training; Uncover competitive differentiation and analyze Win/Loss data; Monitor and report on competitor activity; Train field teams on latest intelligence; Articulate GTM messaging with product and PMM teams; Conduct external interviews for independent win/loss views; Speed up research and content delivery using AI and automation.
Seniority
Senior, hands-on IC with leadership responsibilities