Engagement Manager
Core
Lead complex custom software implementations and professional services projects for strategic marine and waterfront clients, acting as the central orchestrator between executive-level clients and internal teams.
Role type
Senior Engagement Manager (Professional Services)
Builds
Custom software solutions and professional services engagements for marine industry clients
Domain
SaaS / Marine Industry / Property Management
Deliverable
production ML models | product features | client delivery
Required skills
Strategic project lifecycle management, executive stakeholder influence, SOW creation, project financial management, cross-functional leadership, AI tool utilization
Preferred skills
PMP/CSM certification, marine industry experience, global distributed team coordination
Technologies
AI-powered project tools, Agile methodologies
Responsibilities
Lead full lifecycle of custom software projects from scoping to post-implementation; serve as primary strategic point of contact for C-suite clients; partner with Sales and Account Management to define project plans; drive alignment between custom solutions and product strategy; manage project financials including budget and forecasting; champion operational excellence and process optimization within the Professional Services team
Seniority
Senior, hands-on IC with strategic oversight
