Principal AI Solutions Architect
Core
Senior technical design authority for Five9's internal AI work, translating approved solution concepts into buildable technical architectures for cloud contact center software.
Role type
Principal AI Solutions Architect (Senior IC)
Builds
Internal AI solutions, reference architectures, and technical standards for Five9's Enterprise-AI Team.
Domain
Cloud contact center software / Enterprise AI
Deliverable
production ML models
Required skills
End-to-end technical architecture design for AI/ML systems, LLMs and agent frameworks, RAG and orchestration, cloud platform strategy, data integration design, security and governance design, architecture decision documentation
Preferred skills
Contact center/CX technology experience, responsible-AI and model-risk practices, reusable architecture pattern definition, enterprise transformation function experience
Technologies
LLMs, agent frameworks, RAG, orchestration, Google Cloud, Git, CI/CD, infrastructure-as-code
Responsibilities
Translate solution concepts into end-to-end technical architectures including components, data flows, and integrations; define and maintain reusable reference architectures and technical standards; evaluate models, vendors, and cloud platforms for build-vs-buy decisions; design data access, movement, and security strategies; ensure designs meet security, data-classification, and responsible-AI requirements; handoff buildable designs to engineering teams and support implementation; advise stakeholders on feasibility, risk, and sequencing; maintain current knowledge of the AI platform and tooling landscape.
Seniority
Principal, hands-on IC with strategic design authority
