ServiceNow Platform Engineer
Core
Senior technical owner of the ServiceNow platform, designing, building, and scaling enterprise solutions across ITSM, HRSD, Knowledge, and Virtual Agent to support hospital operations and internal functions.
Role type
Senior ServiceNow Platform Engineer
Builds
Custom ServiceNow applications, workflows, integrations (REST/SOAP), and AI-powered Virtual Agent experiences for IT, HR, and Operations.
Domain
Healthcare technology / Enterprise Service Management
Deliverable
production ML models | product features
Required skills
ServiceNow platform expertise, platform development and configuration, REST/SOAP integration, Flow Designer automation, stakeholder management, technical documentation, code review and mentorship, AI tool utilization (Claude Enterprise, ChatGPT)
Preferred skills
Experience scaling ServiceNow platforms, background in healthcare or veterinary operations
Technologies
ServiceNow, Workday, Okta, Flow Designer, REST, SOAP, Claude Enterprise, ChatGPT
Responsibilities
Design and build custom applications and workflows across ITSM, HRSD, Knowledge, and Virtual Agent; Lead technical discussions and translate business requirements into technical specifications; Build and maintain integrations with Workday, Okta, and third-party connectors; Handle reactive support, bug fixes, and platform upgrades while enforcing governance standards.
Seniority
Senior, hands-on IC with growth trajectory to Principal/Architect
