Technical Customer Success
Core
Provide professional services to clients by setting up Connecteam features, integrating platforms, and migrating data to streamline customer operations.
Role type
Technical Customer Success Manager (Implementation & Integration)
Builds
Customized Connecteam configurations and data migrations for deskless workforce management
Domain
SaaS / Workforce Management / Operations Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS implementation, platform integration, data migration, client onboarding, process streamlining
Preferred skills
Tech-savviness, curiosity, ability to thrive in high-pressure environments
Technologies
Connecteam, various third-party platforms
Responsibilities
Meet with clients daily to provide setup and integration services; Work offline for clients to complete assigned tasks; Build and maintain strong relationships to understand needs; Collaborate with CS and R&D teams to ensure seamless customer experience
Seniority
Individual Contributor, mid-level