Customer Success Manager
Core
Strategic partner to enterprise customers guiding them from onboarding through full-scale AI deployment for SambaNova's full-stack generative AI platform.
Role type
Senior Customer Success Manager (Enterprise AI Infrastructure)
Builds
Onboarding, adoption, retention, and expansion for enterprise accounts using SambaStack inference serving platform
Domain
AI/ML Infrastructure, Generative AI, High-Performance Computing (HPC)
Deliverable
production ML models
Required skills
Post-sales relationship management, AI/ML workflow knowledge, LLM inference understanding, executive stakeholder management, adoption metrics monitoring, upsell/cross-sell strategy, internal product feedback synthesis
Preferred skills
AI accelerator/GPU experience, LLM fine-tuning knowledge, MLOps platform familiarity, Enterprise SaaS/PaaS background
Technologies
SambaStack, RDU (Reconfigurable Dataflow Unit), SN40L chip, open-source LLMs
Responsibilities
Own post-sales relationship from onboarding to renewal/expansion; Build tailored success plans aligned to customer AI goals; Lead onboarding and go-live coordination; Monitor adoption metrics and mitigate churn risks; Drive upsell/cross-sell opportunities; Act as voice of customer for product roadmap; Deliver executive business reviews (EBRs); Partner on customer advocacy programs
Seniority
Senior, hands-on IC
